Thank you for visiting BoldClothiers.com! To ensure that your shopping experience is smooth, we have developed some FAQs. Please read them carefully before using this website.
Order-related questions Order status inquiry: You can check the status of your order through the “My Account” page or track it through the link in the order confirmation email. Order changes or cancellations: Once an order is confirmed, it cannot usually be changed or cancelled. If you need help, please contact our customer service team as soon as possible and we will do our best to assist.
Payment-related questions Payment methods: We accept a variety of payment methods, including credit cards, PayPal and Apple Pay. All payment information is protected by encryption technology to ensure your transaction is secure. Payment failure: If you encounter problems during the payment process, please confirm that your payment information is correct and contact the issuing bank. You can also try to use another payment method or contact our customer service team for assistance.
Shipping-related questions Shipping time: Standard shipping usually takes 5-7 business days. Expedited shipping options can be selected at checkout, and the specific time depends on your location. Shipping area: We currently ship domestically and internationally. Some countries or regions may have additional tariffs or restrictions, please check our shipping policy for specific information. Package not received: If your package did not arrive within the expected time, please check the tracking information first. If you still have questions, please contact our customer service team for assistance.
Return and Exchange Related Issues Return and Exchange Policy: Please refer to our Return and Exchange Policy for details. Returns must be made within 30 days of receipt of the goods, and the goods must be in new condition with original packaging and tags. Refund Processing Time: Refunds will be processed after we receive the returned goods and confirm that they are correct. Usually, refunds will be returned to the original payment account within 7-10 business days.
Account Related Issues Account Registration and Management: Register an account to enjoy a more convenient shopping experience. With the account, you can view order history, save common shipping addresses and manage preferences. Password Reset: If you forget your password, please use the “Forgot Password” function to reset your password. Ensure the security of your account, please do not share your login information with others.
Contact Us If you cannot find the information you need in these Terms and Conditions, or have additional questions, please contact us at DELORESLEANDRY@boldclothiers.com. Our customer service team will be happy to assist you.
Thank you for choosing BoldClothiers.com, and we look forward to providing you with an excellent shopping experience!
